Technical and process training includes:
Such courses provide and improve employees’ knowledge for their day-to-day roles, making them more productive and efficient. Some courses will be common and apply to most of the employees, others are more specific to different areas of the bank or employees.
Normally, HR will manage training using internal and external resources.
The decision on who will take which course is assessed on an employee’s development needs and their career plan, to prepare them for future challenges or because of new processes, or tools and software that are being implemented across the company.