As discussed in the Operations Level I module, operations keeps the bank running smoothly and securely.

Effective operational leadership and management is crucial for a bank’s success. In a real-time world any operational failures can have catastrophic implications with errors exposed directly to the customer, regulator or criminal. This increases the need for specialists with a career path, or sequence of jobs,that helps them develop the experience to build a resilient organisation.

Because of this, it the bank’s operations undergoes constant evaluation and re-engineering of its processes and technologies to deliver the optimal customer service and to maintain or reduce its costs in order to help the bank grow its profits. To improve its processes and technology, it uses process improvement techniques such as Lean Thinking and Six Sigma and programme and project management methods discussed in Operations I and in this module to deploy resources effectively.