Few people deny that the future of financial services is digital, with human intervention. Consumers are demanding more and better digital functionality and experiences, with Millennials and Gen Z at the forefront of change.

One of the major challenges facing traditional banks is the ever-increasing range and diversity of technology that has grown over decades, each requiring its own specialists and resources, and each increasing the potential points of failure.

As we complete this module, we will outline how a bank might go about ‘Building a Modern Retail Bank’. It is where much of the material in the modules for Associate International Retail Banking come together.