Executive Programme

Modern branch banking is very different from it was like only a few years ago, yet for Sweden’s Handelsbanken every branch resembles a separate business where the manager is the CEO.

Like everything else in retail banking, the role of branches is changing at a rapid pace. But the branch is not going away.

This course is designed for retail banking executives who recognise this. Subjects covered include:

  • Modern retail banking

  • Ethics and compliance

  • Business models

  • Sales management

  • Products and services

  • Managing the product portfolio

  • People management

  • Foundations of customer management

  • Advanced customer management

  • The customer-centric digital bank

Candidates take an online exam after completing the programme material and those who pass successfully are awarded the Retail Banking Institute Certificate in Branch Banking Refresher.