Executive Programme

Modern branch banking is very different from it was like only a few years ago, yet for Sweden’s Handelsbanken every branch resembles a separate business where the manager is the CEO.

Like everything else in retail banking, the role of branches is changing at a rapid pace. But the branch is not going away.

The Branch Banking Refresher programme is designed for retail banking executives who recognise this. Subjects covered include:

  • Modern retail banking

  • Ethics and compliance

  • Business models

  • Sales management

  • Products and services

  • Managing the product portfolio

  • People management

  • Foundations of customer management

  • Advanced customer management

  • The customer-centric digital bank

Candidates take an online exam after completing the programme material and those who pass successfully are awarded the Retail Banking Institute Certificate in The Branch Banking Refresher programme.