Executive Programme

Modern branch banking is very different from it was like only a few years ago, but for some banks such as Sweden’s Handelsbanken, every branch remains a separate business where the manager is the chief executive.

Like everything else in retail banking, the role of branches is changing at a rapid pace. But the branch is not going away.

This course is designed for retail banking executives who recognise this. Subjects covered include:

  • The Future of Modern Retail banking

  • Ethics and compliance

  • Business Models in Retail Banking and Fintech

  • Sales Management

  • Retail Banking Products and Services

  • Managing the Product Portfolio

  • People Management

  • Foundations of Customer Management

  • Advanced Customer Management

  • Building a Modern, Customer-Centric Digital Retail Bank

On completion of the programme material, candidates take an online exam. Successful candidates are awarded the Branch Banking Management Executive Certificate, issued by Retail Banking Institute.