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Course Content

CHAIRMAN'S NOTE
INTRODUCTION
1 BUSINESS MODELS FOR RETAIL BANKING
INTRODUCTION TO RETAIL BANKING BUSINESS MODELS
BUSINESS MODELS
BUSINESS STRATEGY AND BUSINESS MODELS
PRODUCT-CENTRIC, CHANNEL-CENTRIC, OR CUSTOMER-CENTRIC?
DEFINING CUSTOMER-CENTRICITY
DRIVERS OF CHANGE AND UN-BUNDLING THE BANK
RE-BUNDLING THE BANK
THE REALITY WITHIN BUSINESS: MARKETING’S CUSTOMER-CENTRICITY PARADOX
IT MATTERS IF YOU ARE NOT CUSTOMER-CENTRIC
TRUST
MAKING THE CASE FOR A CUSTOMER-CENTRIC BUSINESS
A CUSTOMER-CENTRIC BUSINESS MODEL OFFERS A SOLUTION
2 FINTECH DRIVERS, MODELS AND PROFITABILITY
INTRODUCTION TO FINTECH DRIVERS, MODELS AND PROFITABILITY
WHAT IS A FINTECH?
DRIVERS OF FINTECH
FINTECH IN BANKING
HOW FINTECH TARGETS THE PAIN POINTS OF BANKS
THREE TYPES OF BANK FINTECH
FROM GAFA TO BAT
1 of 2
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