CUSTOMER MANAGEMENT IN RETAIL BANKING Current Status Not Enrolled Price Free Get Started Login to Enroll Course Content PART 1: INTRODUCTION TO RETAIL BANKING INTRODUCTION TO MODERN RETAIL BANKING BANKS AND THE ACCUMULATION OF WEALTH THE FIRST RETAIL BANKS COMMERCIAL BANKS ENTER THE RETAIL BANKING MARKET THE RISE OF RETAIL BANKING RETAIL BANKING THROUGH THE ECONOMIC CYCLES BUSINESS ON THE INTERNET DIGITALISATION AND DIGITAL BANKING FINTECH CASE STUDIES: WISE, REVOLUT BANKING ON THE PHONE RETAIL BANKING BUSINESS MODELS BANK REGULATION BANKING AND PAYMENTS PART 2: DEVELOPING CUSTOMER MANAGEMENT CAPABILITIES INTRODUCTION TO CUSTOMER MANAGEMENT CORE CAPABILITIES OF CUSTOMER MANAGEMENT KEY ROLES IN A CUSTOMER-CENTRIC BANK MANAGE THE RELATIONSHIP BETWEEN THE BANK, ITS PEOPLE, AND ITS CUSTOMERS GET, GROW, AND KEEP VALUABLE CUSTOMERS HAVE A DEEP UNDERSTANDING OF CUSTOMER NEEDS, BEHAVIOUR, AND VALUE PROSPECTS AND CUSTOMERS 1 of 3
