Retail Banking Institute Autumn Schedule

The Autumn 2023 programmes at Retail Banking Institute are now open for registration.

We offer the Certified International Retail Banker programme beginning on Friday 15 September and running over the following seven weeks with a live and interactive online tutorial each week from our top team of retail banking trainers.  

Retail banking culture produces results: this programme goes right to the heart of retail banking with a significant focus on asset and liability management, and how to drive results at a retail bank. We see evidence all around this last week of retail banks that appear not to understand interest rate risk in the banking book. Those are banks that will miss the opportunities that arise even in a crisis.   
Banking is a people business, and our Certified International Retail Banker programme shows you how to build and operate a modern, digital, customer-centric retail bank that will not only serve but delight your customers.

Led by faculty with a deep knowledge of and enthusiasm for retail banking across developed and emerging markets, this programme equips candidates to develop the retail bank to its true and most exciting potential.   

Contact for details.     

The next advanced Certified International Retail Banker programme begins in September 2023, and is delivered over seven consecutive weekends by Retail Banking Institute faculty. To register, contact Caroline Hastings at:

The advanced Certified International Retail Banker programme is the top-level of our retail banking programmes and is delivered online with live tutorials from our expert faculty. The programme is open to candidates who have completed Levels I and Level II, and experienced bankers with three years at managerial level are also eligible to join the programme. 

Leadership is key in retail banking as banks tackle the challenges of digitalisation, fintech, big tech, and transforming into a modern digital customer-centric retail bank. Retail Banking Institute’s premier programme is designed for future leaders of the retail banking business. 

This programme is rich in digital knowledge, but it’s not only about digital, or technology. Banks structured around products and delivery channels are on the way out. Don’t be fooled into thinking that cost-cutting is the way to compete with fintechs. People love human contact, which is all about serving customers.