The Retail Banking Institute provides independent professional education and certification for individuals and organisations in the exciting field of retail banking, the main source of profits for most of the world's banks.

Our programmes are delivered online or in-house by Retail Banking Institute faculty who are experienced industry professionals that understand the day-to-day opportunities and challenges in retail banking.

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RBI's Certified International Retail Banker training programmes are delivered through blended learning across the Affiliate, Associate, and Certified levels.

The Affiliate programme trains bankers in how to run the bank by building and developing a customer-centred culture based on dynamic and intelligent management of customer data. It helps banks to build on their unique advantages as regulated and trusted institutions. It develops employee understanding of customer-centred culture in customer management, sales, marketing, operations and retail credit.

The Associate programme helps candidates to change the bank by developing best practices in customer segmentation and profitable propositions, leading to highly personalised offerings for customers. This helps a bank provide customers access to faster payments services and a range of exciting new financial services, by acting on real-time data. It deepens employee understanding of how to deliver new revenue streams and to make the bank more efficient, flexible, and customer-centred.

The Certified International Retail Banker programme is for retail banking leaders. Our unique offering helps leaders deepen the profitability of the retail bank and prepare for the future in a highly challenging and dynamic environment where fintechs and telcos are fighting for a share of the consumer finance market. Candidates at all levels learn about best practice and successful innovation from the best retail banks across the world with up-to-date case studies and knowledge drawn from our Retail Banking Councils.

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Since the establishment of Lafferty Group 40 years ago, retail banking has been our main focus. It is a fascinating sector with vast potential for future growth. Retail banking helps the world's consumers, small businesses, and the better off with their financial needs, from payments and savings to loans and investments. Investors love the sector, and stock market valuations of retail bank earnings are far higher than those of other banking sectors. We are proud to support the industry with education, knowledge, and intelligence.

Dr Ronan Lynch, Director, RBI

Discover the perfect programme tailored to your individual needs or company goals

Imagine the excitement of creating a modern, fully digital retail bank – a bank managed by real professionals that has more potential than all the fintechs in the world. A bank that knows how to cope with climate change from day one. A bank with an unwavering ethical foundation. This is the bank that the Certified International Retail Banker qualification is designed for.

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