HEAD OF RETAIL REFRESHER

Executive Programme

This refresher programme will brief the bank CEO on the explosive changes that have been transforming retail banking over the past decade, and point the way forward. Responding to investor pressure, the future for most banks will be more and more retail banking and proportionately less low margin corporate and wholesale activities.   

CEOs of banks whose traditions lie in corporate banking need to embrace retail banking culture and appreciate that retail is a separate business line that will be most successful the more independence it enjoys.  

The CEO refresher programme takes chief executives through the following subjects:

  • The Future of Retail Banking

  • Ethics: The Foundation of Retail Banking

  • Business Models in Retail Banking

  • Building a Modern, Customer-Centric Retail Bank

  • Brand Management in Retail Banking

  • Leadership in Retail Credit Risk Management

  • Leadership in Retail Banking

Candidates take an online exam after completing the programme material and those who pass successfully are awarded the Retail Banking Institute Certificate in Head of Retail Refresher.