One of our most detailed standalone offerings, this comprehensive programme will arm retail banking leaders with the very latest knowledge in the rapidly-changing field of retail banking. Whether they come from retail, corporate or non-banking backgrounds, today’s retail banking leaders need to be experts in modern consumer and SME banking. They need to understand how fintech and e-commerce is transforming the competitive environment, the role of potential partnerships with merchants and telcos and the imperatives of sustainability.

Most of all they need to review their bank’s business model and consider how it can be changed to become more customer-driven.