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Course Content

CHAIRMAN’S NOTE
1. FOUNDATIONS OF OPERATIONS
INTRODUCTION TO OPERATIONS
DRIVERS OF CHANGE
CORE CAPABILITIES OF OPERATIONS
BUSINESS CONTINUITY
FRAUD DETECTION, PREVENTION, AND MANAGEMENT
HANDLE INCOMING AND OUTGOING PAYMENTS
OPERATIONS AND LENDING MONEY
PAY INTEREST ON SAVINGS
HOW OPERATIONS PERFORMS
PROCESS DESIGN AND OPERATIONAL IMPROVEMENT
BUSINESS PROCESS MODELLING
OPERATIONS MANAGES THE BANK’S TECHNOLOGY
DIGITAL TRANSFORMATION
DIGITAL TRANSFORMATION PROGRAMMES
PROJECT MANAGEMENT
AGILE & SCRUM TECHNIQUES
CONCLUSION
2. OPERATION MANAGEMENT
INTRODUCTION TO OPERATIONS II
OPERATIONS AND BANK TRANFORMATION
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